Terms and Conditions

This document describes the terms on which Sheena Taylor-Your Professional Organiser (the owner) would be happy to help you.

Confidentiality and Privacy: Sheena Taylor-Your Professional Organiser is a professional service. The owner never divulges any client personal or business details that it may see in the course of your work together (see separate privacy policy).

Would you like to be added to the owner email list? (By signing up for this, you are agreeing to receive monthly emails containing updates and helpful tips about decluttering and organising.)
Yes      ☐          No       ☐

Do you give consent for the owner to take the following photos of the work? (A ‘Before’ photo)
Yes      ☐          No       ☐

Do you give consent for the owner to take the following photos of the work? (A ‘After’ photo)
Yes      ☐          No       ☐

Do you give consent for the owner to share these images anonymously on social media?
Yes      ☐          No       ☐

These terms and conditions apply to the professional declutter and organising services, referred to as the Services provided by SHEENA TAYLOR, the Provider, to the Client. The Client refers to any person or persons whom the Provider undertakes services.

  1. Best Advice
    All advice is given by the Provider in good faith but it is always the Client’s decision as to whether or not to take such advice, to keep a particular item or to dispose of it. The Provider will not accept liability for;
    i)the consequences of any decisions the Client makes
    ii)assessing the value of any of the Client’s possessions                    
  2. Removal of Items
    Items to be removed from the Client’s premises, either for disposal or to other locations must be at the Client’s discretion. The Client accepts responsibility for all or any items disposed of as a result of carrying out the Services.
    On occasion and only with the Client’s consent, the Provider may offer to take small items to charity or recycling points. Items cannot be returned after they have been removed.
  3. Handling Goods
    Whilst the Provider will always endeavor to handle the Client’s property with the utmost care, the Provider will not accept liability for any loss or damage however caused, during the course of providing the Services. The Provider will help the Client to clear up and the Provider cannot move or lift very large items. If this is required, the Client may want to arrange additional help from other parties.

    In cases where the Provider works in conjunction with a removal company employed by the Client, the remover’s (company’s standards) insurance cover may not provide any cover for the Provider or the Services. If the cover the Client obtains does not permit the Provider to pack or unpack the Client’s property, but only to supervise such actions undertaken by the removal company, then the Client will be required to inform the Provider accordingly. The Provider will not accept liability for any loss or damage caused during the removal.

  1. Personal Safety
    Prior to undertaking an assignment the Client agrees to disclose any information about the assignment or working environment that might put the Provider at risk of harm or damage to health. For the purpose of the Provider’s personal safety, another person will always know our location and session timings.
  1. Other Suppliers and Services
    On occasion, the Provider may recommend, or provide contact details for other services providers but does not accept any responsibility for their performance nor liability for any fees payable for their services or for any loss or damage that they may cause. For the avoidance of doubt, any contractual arrangements will be made directly between the Client and the supplier.
  2. Charges and Payment Terms)

i) The hourly rate is £40. Clients pay the set hourly rate of £40. Saturday’s will  be charged at any hourly rate of £50.

ii) Initial consultation is a free phone call (up to 40 minutes).

iii) Any consultation that extends beyond one hour from the agreed time will be charged at the hourly rate.

iv) The Client will be invoiced for the hours in their session. The minimum session length will be 3 hours. The working hours are calculated from the time of arrival until the time of departure in 15 minute increments.

v) The cost of clearance and disposal of any items by the Provider agreed by the Client to recycling points will be charged at the hourly rate.

vi)Changes to payment terms may be made throughout the course of the Services by mutual consent.

vii. Whilst a booking is based on a pre-agreed estimated period of time, it is not always   possible to predict exactly how long a specific assignment will take.  It may be necessary to book additional hours in order to finish a job and this will be agreed between the Client and the Provider as and when required.

viii. The Provider will travel free of charge to destinations up to an hour (each way) from the office address in South Croydon, up to 20-miles (each way).  If  the Client lives further      than one hour or more than 20 miles from South Croydon, expenses of 40p per mile will be charged for the whole distance, there and back.  Parking or congestion charges are agreed beforehand.

ix) Any parking fees incurred in providing the Services will be invoiced to the Client.

x) All invoices will be paid by the Client within 7 days of the invoice date.

xi) All payments should ideally be made by BACS using the bank details shown on the invoice.  However, we can also accept a cheque made out to Sheena Taylor.

  1. Appointment Changes and Cancellations
    The Client has the right to cancel the services, without charge, up to 2 business days (48 hours) prior to the appointment. To cancel a Monday appointment the deadline for cancellation is close of business (5pm) the previous Wednesday. A business day is Monday to Friday 9am to 5pm, excluding public holidays.

    If the Client cancels with less than 2 business days’ notice, the Client will be invoiced 50% of the charge for the time agreed prior to the appointment. If less than one business day’s notice is provided, the full amount will be charged.

  1. Termination of Contract
    The Provider reserves the right to withdraw the Services at any time without notice due to undisclosed or unforeseen circumstances.
  1. Insurance
    I have Public Liability and Professional Indemnity Insurance Cover.
  1. Confidentiality and Privacy
    Sheena Taylor-Your Professional Organiser Privacy Policy stipulates that the company will not divulge client information to third parties save as permitted or required by law or by relevant regulatory authorities.
  1. Professional Membership
    The company is a member of The Association of Professional Declutters and Organisers (ADPO) and work within their professional code of ethics. The company is registered with the Information Commissioners Office (ICO). This means the company take your privacy seriously and only use your personal information to provide a professional service.

Please indicate the acceptance of these terms by signing this form.

Congratulations on taking the positive action towards making changes in your home, and we are very excited to be supporting you on this journey!

Sheena Taylor-Your Professional Organiser

Accepted and Agreed to

By        _________________________________________________________

Date   ­­­­­­_________________________________________________________